Member Support

FirstEnroll is dedicated to simplifying the complexities of health product administration, empowering agents to better support their members. We're a licensed Third-Party Administrator (TPA) that provides TPA benefits that go beyond just billing. We offer a comprehensive suite of services designed to facilitate post enrollment support.

FirstEnroll TPA Services for Members

Simplify Billing and Post-Enrollment Support

Take the hassle out of billing and post-enrollment administrative tasks with our user-friendly platform and knowledgeable billing support team.

Optimize with Innovative Products

Access innovative products offered by your licensed agent, with administrative support from FirstEnroll to help manage billing, obtain ID cards* and access plan materials through our user-friendly member portal.

Fulfillment of Member ID Cards

Identification cards are provided to members by FirstEnroll on behalf of the plan sponsor or product provider, where applicable.

Enhance Service with Dedicated Support

Providing dedicated support to both agents and members, ensuring smooth operations and timely assistance at every step.

Your Dedicated Billing Support Team

Experience That Makes a Difference

We don’t just provide support, we provide clarity. FirstEnroll was created by former agents to bring practical, real-world insight into the administration of billing for health related products. While we don’t sell insurance products, guide product selection, or answer benefits questions, our team is here to support you after enrollment with your premium billing assistance, ID cards, and member portal access - so you can stay informed and focused on you.

Why do licensed independent agents trust us as their preferred TPA? Because we've been in their shoes. Our first-hand experience means we are able to support many of their administration needs. We specialize in providing premium billing services, access to plan materials and identification cards where applicable.

Real Help for Real People, Member Support That Works

Billings and Payments Made Simple

FirstEnroll supports the premium payment process through our platform. We help you stay on track with billing support, payment reminders, and assistance in resolving plan premium billing issues- on behalf of your plan/product provider.

FirstEnroll will help:

Process payments your way with no hassle and no confusion.

Keep your schedule clear with payment reminders.

Update payment info easily without the runaround.

Resolve past-due issues fast with caring, professional help.

Quickly direct you to the right external partner for any additional inquiries or support needs.

ID Cards & Documents

Need your ID card urgently? We've got you covered. Access your documents instantly or get replacements fast, because waiting for important documents from your health plan/product isn't an option.*

Get access to conveniences:

Download digital ID cards instantly through our portal.*

Access temporary IDs right away so you're never stuck.

View all your plan materials online anytime, anywhere.

FirstEnroll ships physical ID cards* on behalf of your plan sponsor to ensure timely access when you need them.

Clear Guidance to Support

You can rest assured that FirstEnroll will reliably point you in the right direction for your needs. We are on hand to help connect you with your licensed agent for personalized support and guidance.

You can expect to:

Be connected to your agent for answers about your coverage.

Understand who to contact for benefit-related questions.

Receive guidance for coverage periods and key policy dates.

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Frequently Asked Questions

*Member ID cards are only available with select services and do not apply to all health related products for which FirstEnroll offers administrative services.

FirstEnroll offers administrative services.FirstEnroll operates as a Third-Party Administrator (TPA) with a specialization in billing administration. It is important to note that FirstEnroll does not engage in the direct sale of health related products to consumers. Please note that FirstEnroll does not assume responsibility for the actions, decisions, or communications of licensed independent insurance agents.