Support

How can we help you?

Managing your Account

Payment

Complaints

Cancellations & Refunds

Network Provider Help

I need to update my contact details.

Contact details can be updated in the Member Portal, or by calling (732) 876 9733 during business hours.

Where is my 1095 form?

Unfortunately, 1095 forms are not available for your plan. However, under "Payment History" on the Member Portal, you can download your payment receipts.

I need new Membership cards.

Please call (732) 876 9733 for more assistance.

I am having an issue logging into the portal.

Please call (732) 876 9733 for more assistance.

How do I reset my password?

Please click on “Forgot Password” on the home page of the Member Portal, and follow the instructions to reset your password.

I need to make a payment.

Please call (732) 876 9733 for more assistance.

How can I update my billing information?

Payment information can be updated in the Member Portal, or by calling (732) 876 9733 during business hours.

I have an issue with a claim that was submitted.

Please contact the claims number on the back of your health insurance card for more assistance.

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I see an error in my enrollment fulfillment packet.

Please call (732) 876 9733 for more assistance.

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My plan coverage isn’t what the Agent represented.

Please contact the agent of record who sold you the plan. FirstEnroll cannot discuss plan benefits or details as we are not licensed to sell insurance. For assistance relating to your plan’s billing, please call (732) 876 9733 or send an email to members@firstenroll.com.

Cancellation and Return Policy

We want you to be completely satisfied with your coverage. If you realize that you've purchased a plan in error or it simply isn't the right fit for you, you can cancel within 30 days and receive a full refund of all payments made, provided you haven't used any benefits or submitted a claim. Just give us a call, and we'll be happy to assist you.Thanks and please let me know once complete.

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Where is my refund?

Please call (732) 876 9733 for more assistance.

I called and I still don’t see a cancellation.

Please call (732) 876 9733 for more assistance.

How do I cancel my policy?

Please call (732) 876 9733 for more assistance.

I need help with my claim

Please refer to the details on the back of the card, or call (732) 876 9733 or email members@firstenroll.com for more assistance.

I need help finding a provider.

Please refer to the details on the back of the card, or call (732) 876 9733 or email members@firstenroll.com for more assistance.

How can we help you?

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